Website not working as it should?
Broken forms, errors or slow pages? We investigate the cause, explain it clearly, and carry out the agreed fixes, with ongoing management available.
When a site fails, we help identify what is actually broken, then coordinate the technical details so it gets resolved.
When something stops working, the cause is not always the website itself. Hosting, DNS, email delivery, caching, plugins, third-party scripts and payment gateways can all be involved. If you have ever been sent back and forth between providers, you will know how quickly a “small” issue becomes disruptive.
Our troubleshooting service gives you one point of contact. You speak directly with Sean, the developer investigating the fault. We will confirm what should be happening, what is happening instead, and what access is needed to diagnose it. Where another provider needs to act, we can share clear technical notes so the right team can fix their part.
If the issue relates to a WordPress build, we can also discuss WordPress development. For business systems and portals, see custom web applications.
We focus on finding the cause, communicating clearly, and fixing what you approve, so your website can get back to supporting the business.
You will not be passed between sales, support and developers. Sean investigates the issue, explains what has been found, and carries out the agreed work. It is a straightforward way to get answers and move forward, especially when time is critical.
We consider hosting, DNS, email delivery and third-party integrations, not just the page that is failing.
We outline the investigation and likely next steps first, so you can approve work with clarity.
You get an explanation of the cause, what was changed, and any follow-up recommendations.
If you want it off your hands long term, we can discuss hosting, updates, security and ongoing changes.
Want to stop firefighting your website issues?
From annoying faults to issues stopping enquiries, orders or logins, we help you diagnose the cause and fix it properly.
If your website is losing enquiries, showing errors, or failing at a key step, it needs structured troubleshooting. We start by reproducing the issue where possible, checking logs and recent changes, then narrowing down the fault so the fix is targeted.
We work with WordPress websites, our own Genesis builds, and Laravel-based systems. If you suspect the problem is related to hosting, see website hosting. If the underlying issue is ongoing updates and security, review web maintenance. For larger fixes and improvements, explore website design and development.
We can take over an existing WordPress site or support a bespoke system, then recommend the most sensible next step for your situation.
Many people assume they need a new website to get reliable help. Often that is not true. If the problem is specific, a targeted repair may be all you need. If the issue points to deeper technical debt, we will explain that clearly so you can decide how far to go.
We regularly troubleshoot websites and applications built by other providers, including plugin-heavy WordPress sites. We can also support Genesis and Laravel-based applications where the issue sits in custom code or a business workflow.
If you need ongoing feature work, you may also want Laravel development or custom CRM development, depending on what the website connects to.
We confirm the symptoms, agree the investigation, then test and verify the result once the fix is in place.
Troubleshooting is most effective when it is structured. We keep things practical and transparent, so you know what is being checked and what you are approving.
If your issue involves business email delivery, we may recommend setup work for Google Workspace or Microsoft 365. If it is an availability issue, we may review your hosting as part of the investigation.
These answers cover common support questions. For ongoing care, see website maintenance or web maintenance.
Still unsure what you need? Tell us what is happening.
Yes. We often troubleshoot existing websites and applications, including WordPress sites built by other developers. We first confirm the platform, hosting setup and available access, then outline what we can investigate and fix within an agreed scope. If the site needs broader changes, we can discuss that as a separate piece of work through website design and development.
Intermittent faults are common with caching, resource limits, third-party scripts and flaky integrations. Tell us when it happened, what you were doing, and the affected page or user journey. Error messages, screenshots and approximate times help us correlate the issue with logs and system behaviour. If it relates to ongoing stability, we may recommend a longer-term support arrangement via website maintenance.
It depends on the cause, access, and whether another provider needs to act. Some faults are resolved quickly once identified, others require staged investigation and testing. We explain the next step first and avoid promising a fixed resolution time before we understand what is happening. Where needed, we can also scope follow-on development through custom web applications.
Depending on the issue, we may need authorised access to the website admin, hosting panel, code repository, DNS, or connected services such as email and payment gateways. We will tell you exactly what is required and why. Please do not send passwords, one-time codes, or confidential customer data through the enquiry form. If email delivery is involved, we may also review email management settings.
We can assess a potentially compromised website and advise on the right next steps. Malware investigation and recovery often require a different scope from a standard functional fix, especially if files, users, or hosting have been affected. We will explain the recommended approach before proceeding. Longer term, an agreed web maintenance plan helps reduce risk through updates, backups and ongoing monitoring.
Let’s investigate it
Send your website address and a short description. We will respond by phone or email and outline the investigation, costs, and next steps before work begins.
We narrow down the fault methodically, so fixes are targeted and testable, not guesswork.
You speak with the developer doing the work, with clear explanations of what was found and what changed.
If you want fewer repeat incidents, we can discuss ongoing hosting, updates, and support after the initial fix.
We will outline the next step.
